Emergency Assistance

13 min. readlast update: 11.21.2023

Emergency services

We hope that everything is smooth coming to Canada but sometimes things go wrong. Here is a list of who you should get in touch with for any emergencies coming to or when you are in Canada. 

For emergencies that require police, ambulance, fire services or the coastguard please dial 911. 
You can dial 911 even if your phone is out of signal coverage. 

Camp Canada Emergency Line

The Camp Canada Emergency Line is to give you immediate assistance in difficult or strenuous times whilst in Canada. Please do not call this number if you have not yet arrived in Canada or are not currently in an emergent situation. Our emergency number is: 

+1 416-932-1370

If you have a question that does not need to be answered immediately, please email communitysuccess@campcanada.ca.

Important: This emergency line is open 24 hours a day for emergencies only and can also be found on your application home page at any point in the season. 

Examples of what past participants have used the line for:

  • Stuck at the Canadian border
  • A work permit cannot be collected 
  • Haven't been picked up by camp from host city/airport
  • Lost at the airport or in your host city 
  • Early dismissal from camp  
Top Tip: Save this number in your contacts.

24/7 Medical Insurance Assistance

  • +1 (866) 883 9787 (Canada/US)
  • +1 416 640 7865 (Worldwide)
Top Tip: Save these numbers in your phone!

Your insurance plan includes 24-hour-a-day, 7-day-a-week worldwide emergency assistance.

If you need to see a doctor or go to a hospital, you should contact the emergency assistance number immediately. By calling this number, you’ll talk to a representative who can ensure that you get the right treatment, right away, and can help you with handling claims.

Failure to contact the helpline could result in difficulties in processing a claim.


Lost or Stolen Identification

You can contact the Consulate-General for any issues to do with your passport being lost or stolen or any other official document:

British Consulate-General - Toronto, Ontario

777 Bay St,  Toronto, ON M5G 2G2 +1 (416) 593-1290 

British Consulate-General - Montreal, Quebec 

2000 McGill College Ave, Suite 1940, Montreal, Quebec H3A 3H3 +1 (514) 866-5863

British Consulate-General - Calgary, Alberta

114 4 Ave SW, Calgary, AB T2P 3N4 +1 (403) 705-1755

British Consulate-General - Vancouver, British Columbia

1111 Melville Street, Suite 800, Vancouver, BC  V6E 3V6 +1 (604) 683 4421

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