Help CenterImportant: This is only for participants in our First-Timer program. If you are part of the 'Work & Travel Program' then see our articles in 'Support Staff - Work & Travel' for more information.
We know healthcare is different across the world and Canada is no different, we're here to help you if you have any questions. Check out our other most FAQs.
Medical Information
Do I need to disclose my medical history on my application?
It's important that you supply us with information on your medical history, but this is optional. If you feel comfortable sharing your medical history information please do so below, and we will then follow up with our dedicated well-being team who will open a conversation on how we can provide whatever additional support we can provide.
Can I travel with my prescription medication?
You will need to review the latest advice by the Government of Canada about travelling into Canada with medications.
Can I purchase medication in Canada?
Purchasing medication in Canada can be very expensive. We do not recommend this, even with a prescription from your Doctor.
Consult your Doctor by letting them know the number of days you will be travelling for or expect to be travelling. We always recommend bringing extra if your Doctor will allow it, just in case!
Your camp may provide over-the-counter medication in their medical centre (e.g., paracetamol) be sure to ask them before you arrive in Canada if you need this type of medication regularly.
Insurance FAQ
What does my policy cover?
You can view your policy coverage on the StudyInsured website. You'll be able to view the policy in your language preference.
How do I make a claim?
You will need to login to your StudyInsured account and select 'Submit a Claim'. You will need to submit additional documents like:
- Receipts/Invoices
Will I be covered if I am under the influence of drugs, alcohol or other intoxicants?
No, you can view 'Section IV - Exclusions, (5)' for full details.
Please see your policy for all policy exclusions.
Can I take out my own insurance after the 10 weeks?
We have been doing this for a long time and have done a lot of research that allows us to feel confident that our health insurance policy is one of the most suitable, comprehensive, and cost-effective available.
However, if you wish to consider an alternative provider after the 10 weeks, pleas eensure you consider the following, as these are commons problems:
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- Will your provider cover illness or injuries related to the global pandemic?
- What amount of deductible do you have to pay out of pocket for every claim?
- Is your policy valid if you start it, or extend it after you have left your home country?